Terms of Service

1. Who we are and what these terms cover

SavorDesk is a product of SavorWell LLC, a Connecticut limited liability company (“SavorDesk,” “we,” “us”). We provide online software for private chefs, meal-prep businesses, caterers, bakers and similar food businesses at savordesk.com (the “Service”).

These Terms of Service are an agreement between SavorWell LLC and you. If you sign up on behalf of a business, you agree for that business and confirm you have authority to do so. By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Service.

2. Accounts

You need an account to use SavorDesk as a chef or business. Give us accurate information, keep your sign-in details and email account secure, and tell us promptly at support@savordesk.com if you think someone has accessed your account without permission. You're responsible for activity under your account, including activity by team members you invite.

You must be at least 18 years old to create a business account.

Your clients may use a free client portal to view menus, approve or request changes, rate meals and request favorite dishes. They can also open invoices, contracts and order pages from links you send. Clients who use the portal agree to these terms as they apply to them.

3. Free trial, plans and billing

New business accounts start with a free trial. When the trial ends you'll need to choose a paid plan to keep using the Service. Plan features, client limits and prices are shown on our pricing page and may change; we'll give you notice before a price change affects your subscription.

Paid plans are billed in advance, monthly or annually, and renew automatically until you cancel. Payments are processed by Stripe. You can cancel any time from the Billing page; cancellation takes effect at the end of your current billing period and you keep access until then. Except where the law requires otherwise, we don't give refunds or credits for partial billing periods or unused time.

If a payment fails, we may limit your account until it's resolved. Prices don't include taxes; you're responsible for any taxes that apply, and we may collect them where required.

4. Getting paid by your clients

SavorDesk lets you invoice your clients and, if you connect a Stripe account, accept card payments. Card payments are processed by Stripe directly into your own Stripe account under Stripe's terms, including the Stripe Connected Account Agreement. SavorDesk is not a party to payments between you and your clients, does not hold your funds and does not take a fee from those payments. Stripe's own processing fees apply.

You're responsible for your prices, invoices, refunds, chargebacks, disputes, taxes and your relationship with your clients.

5. Your content and your clients' information

You keep ownership of everything you put into SavorDesk: client details, menus, recipes, documents, logos and other content (“Your Content”). You give us permission to store, process, display and transmit Your Content only as needed to run, secure and improve the Service and to provide it to you and the people you share it with.

You may enter information about your clients, including contact details and dietary, allergy and household notes. You confirm that you have the right to collect and share that information with us and that you'll use it in line with applicable law and your own privacy commitments to your clients. We handle it on your behalf as described in our Privacy Policy.

You can export or delete Your Content, or ask us to delete your account, by contacting support@savordesk.com.

6. Food safety, allergies and AI features

SavorDesk includes tools that help you plan menus, flag ingredients on a client's never-use list, estimate nutrition and grocery costs, write reheating instructions and draft menus and recipes with artificial intelligence. These tools are aids, not guarantees. They can miss an ingredient, produce inaccurate estimates or generate text that is wrong or incomplete.

You are solely responsible for the food you prepare and serve, for checking every ingredient and allergen, for food-safety, storage and reheating practices, and for the accuracy of anything you send to clients. Nutrition figures are estimates and are not medical or dietary advice.

7. Contract templates

SavorDesk provides a starting-point service agreement and electronic signature tools. The template is general information, not legal advice, and may not suit your business or location. Have a qualified lawyer review any agreement before you rely on it. You're responsible for the contracts you send and sign.

8. Emails and messages

The Service can send emails on your behalf, such as menus, invoices, contracts, receipts and reminders, and sends you notifications about activity in your account. You're responsible for sending emails only to people you have a relationship with and in line with applicable law. You can turn off automatic client emails in Settings. We may also send you service and account messages.

9. Acceptable use

Don't use SavorDesk to break the law; infringe anyone's rights; send spam or misleading messages; upload malware; try to access accounts or data that aren't yours; probe, overload or interfere with the Service; copy or resell the Service; or use it to build a competing product. We may suspend or remove content or accounts that violate these terms.

10. Third-party services

SavorDesk relies on trusted providers for hosting, database, email, payments and AI processing. Your use of features that connect to them, such as Stripe, may also be subject to their terms. We aren't responsible for third-party services we don't control.

11. Our intellectual property and feedback

SavorDesk, including its software, design, logo and content we provide, belongs to us and is protected by law. We give you a limited, non-transferable right to use the Service while your account is in good standing. If you send us ideas or feedback, we may use them without obligation to you.

12. Changes and availability

We're continually improving SavorDesk and may add, change or remove features. We aim to keep the Service available but don't guarantee it will be uninterrupted or error-free, and we may perform maintenance.

We may update these terms. If a change is material, we'll let you know by email or in the app before it takes effect. Continuing to use the Service after the change means you accept the updated terms.

13. Ending your account

You can stop using SavorDesk and cancel at any time. We may suspend or end your access if you materially breach these terms, if required by law, or if your account stays unpaid. After an account closes we may delete Your Content after a reasonable period, so export anything you need first.

14. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

15. Limitation of liability

To the fullest extent permitted by law, SavorDesk will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose, or $100 if you haven't paid us anything.

Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

16. Indemnity

You agree to defend and indemnify SavorDesk against claims, losses and costs (including reasonable legal fees) arising from Your Content, the food and services you provide, your dealings with your clients, or your breach of these terms or the law.

17. Governing law

These terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Connecticut, and you and we consent to their jurisdiction. Before filing a claim, please contact us at support@savordesk.com so we can try to resolve it informally.

18. Contact

Questions about these terms? Email support@savordesk.com.