Privacy Policy

1. Who this policy covers

SavorDesk is a product of SavorWell LLC (“we,” “us”). This policy explains how we handle information when you visit savordesk.com or use our software (the “Service”). It covers chefs and food businesses who hold SavorDesk accounts (“chefs”), their team members, and their clients and customers who use our client portal, invoices, contracts or order pages (“clients”).

When a chef enters information about their clients into SavorDesk, the chef decides what to collect and why, and we process it on the chef's behalf. If you're a client with questions about how a chef uses your information, please contact that chef directly; we'll help them respond.

2. Information we collect

Account information: name, email address, business name, branding and settings, and sign-in details. If you sign in with an emailed link, we store your email address and send you one-time links.

Information chefs enter: client names, contact details, addresses or towns, household size, dietary preferences, allergies and never-use lists, pantry notes, menus, recipes, invoices, contracts, orders, expenses and receipts.

Information clients provide: menu approvals and change requests, meal ratings and comments, favorite-dish requests, inquiry and order forms, and contract signatures (including the name typed to sign, the time and the IP address).

Payment information: subscription and card payments are processed by Stripe. We don't receive or store full card numbers; we receive limited details such as payment status and the last four digits.

Usage and device information: basic logs such as IP address, browser type, pages requested and error reports, used to run and secure the Service.

Support and feedback: messages you send us, including the page you were on and your account details so we can help.

3. How we use information

To provide the Service: store your data, build menus and grocery lists, send menus, invoices, contracts, receipts, reminders and sign-in links, and process payments and subscriptions.

To power AI features: when a chef uses the AI assistant, the menu text, files and relevant client preferences they submit are sent to our AI provider to generate a response.

To keep the Service secure, prevent fraud and abuse, fix problems, provide support, communicate with you about your account, and improve SavorDesk. We don't sell personal information, and we don't use client information for advertising.

4. Service providers we share with

We share information only with providers that help us run SavorDesk, under agreements that limit how they use it: Supabase (database and sign-in), Vercel (website hosting), Stripe (subscriptions and card payments), Resend (email delivery) and Anthropic (AI processing for the assistant). Anthropic's commercial terms do not allow it to train its models on content we send through its API.

We may also share information if required by law or legal process, to protect the rights, safety or property of SavorDesk, our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply.

Within the Service, information is shared as you'd expect: a chef sees what their clients submit, clients see menus and documents their chef sends them, and team members see the business data they're invited to.

5. Cookies

We use essential cookies to keep you signed in and to secure your session.

We use Google Ads conversion tracking to learn which of our ads lead to sign-ups. When it is on, Google may set cookies when you visit savordesk.com from an ad, and we tell Google when a new account is created; we don't send your name, email or any client information. You can opt out of personalized ads at adssettings.google.com. Pages your clients open (menus, invoices, forms) are not used for advertising.

6. Data retention

We keep account and business data for as long as the account is active. When a chef deletes data or closes their account, we delete or de-identify it within a reasonable period, except where we need to keep certain records for legal, tax, fraud-prevention or security reasons.

7. Security

We protect information with encryption in transit, access controls that keep each business's data separate, and trusted infrastructure providers. No system is perfectly secure, so please use a secure email account and let us know right away at support@savordesk.com if you suspect a problem.

8. Your choices and rights

Chefs can view, edit, export and delete their data, turn off automatic client emails in Settings, and close their account by contacting us. Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, or to object to certain processing. To make a request, email support@savordesk.com. Clients should usually contact their chef first, since the chef controls their client records; we'll support the chef in responding. We won't discriminate against you for exercising your rights.

9. Children

SavorDesk is a business tool and isn't directed to children. We don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we'll delete it.

10. Where data is processed

SavorDesk is based in the United States, and our providers process data in the United States and possibly other countries. By using the Service you understand that your information may be processed outside your home country.

11. Changes to this policy

We may update this policy as SavorDesk evolves. If changes are significant, we'll let account holders know by email or in the app before they take effect. The “Last updated” date shows the latest version.

12. Contact

Questions or requests about privacy? Email support@savordesk.com.